RETURNS & EXCHANGES

Returns – In the unlikely case you receive a product that you’re not happy with, please email info@lalalandtribe.com within 14 days of receiving the item so that we can arrange for a credit/exchange/refund. We will however need you to return the item to us via courier before we can arrange for a credit. (We can arrange for a courier collection for you and quote you on this at the time that you contact info@lalalandtribe.com). Once we receive the item, we’ll email you your credit note. This credit note will not include your original shipping cost. 

Exchanges –  We are committed to providing you with the best fit. Kindly check the garment’s sizing chart online for your perfect fit. If you are not entirely satisfied we offer an exchange within 14 days of delivery for national orders at the client’s cost. The items must be unworn, unwashed and undamaged with swing ticket attached.  To request an exchange, please email info@lalalandtribe.com with your order number and we’ll get back to you. We will quote you on the cost of the courier to get the original product back to us, and the new product to you. Once your item/s have been received by us, your desired item/s will be delivered to you (if in stock).

Please note: regrettably we cannot accept returns or exchanges on international orders or any ‘sale’, discounted or promotional items.